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Health and hygiene protocols
Protocols in our facilities
- All facilities are disinfected daily
- You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
- Protective screens in customer service areas
- Room keys will be disinfected before handing them over
- Rugs have been removed from all rooms
- Towels and bed linen are washed at high temperature
- Sanitiser, gloves and masks available to all guests
- TV remote control and telephone are sterilised daily in all rooms
- Remote controls are wrapped in plastic that will be changed regularly
- Open or foot-operated waste bins lined with a bag
- Vent filters are cleaned regularly
- Rooms will not be occupied for 24 hours after their last occupant has departed
Protocols for Pools / Beaches
- Disinfect hammocks after every use
- Designate a staff member to manage the hammocks
Protocols for guests
- They will find hand sanitiser in the common areas
- Insofar as possible, payments should be done by credit card
- POS systems will be disinfected regularly
- Temperature checks at the entrance to our facilities
Protocols for our employees
- All members of staff know the new health and safety measures
- Our staff will wear gloves and masks at all times
- The staff will have their temperature taken daily
- Staff uniforms are washed and disinfected daily
- Co-workers must stay at least 1.5 metres apart
- Daily control of the state of health of all employees
- Reception staff will disinfect the counter every time they finish attending a client
Catering protocols
- We will leave an empty table between diners to guarantee the safety distance
- The hotel will offer take-away meals
- The number of people will be controlled to avoid overcrowding
- Menus will be removed from dining area